Security & Privacy

Enterprise-grade security for agency data. Built with trust as the foundation.

How Your Data Flows

1

Connect your platform

You connect GA4, Meta, or TikTok via OAuth 2.0 — we never see your passwords.

2

Real-time metrics

Narratly reads your ad metrics in real time from authorized APIs only.

3

AI analysis

Claude AI (Anthropic) analyzes the data and writes your narrative report.

4

Report delivered

Your report is delivered. Raw campaign data is discarded immediately.

Security Principles

🔒 OAuth 2.0 Only

We never see your passwords. You authorize access directly through Google, Meta, and TikTok.

🗑️ Data Minimization

Ad metrics are processed in memory to generate your report and immediately discarded. We never store your raw campaign data.

🤖 No AI Training

Your data is never used to train any AI model. Anthropic's API processes your data solely to generate your report.

🔐 Encrypted at Rest

All stored credentials (OAuth tokens) are encrypted using AES-256 encryption before being written to our database.

🏛️ You Stay in Control

Disconnect any platform instantly from your dashboard. Your data is deleted immediately upon disconnection.

🌍 Infrastructure

Narratly runs on Railway (US West region) with PostgreSQL 15. All data in transit is protected by TLS 1.2+.

Data Retention Policy

Data Type Retention Notes
OAuth tokens Until disconnected Encrypted at rest
Ad metrics (GA4, Meta, TikTok) Never stored Processed in memory only
Generated reports 12 months Deleted automatically
Waitlist data Until requested Deleted on request
Account information Until account deletion Name, email, agency name

Compliance

  • GDPR-compatible data practices
  • Right to deletion: email contact@narratly.io
  • Data processing agreement available on request

Contact

Security questions or concerns? Email us at contact@narratly.io — we respond within 24 hours.